Terms & Conditions

Welcome to Pokie Surf Login. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player", "You") and Pokie Surf Login ("we", "us", "our", "the Casino") regarding your access to and use of our online casino services, including the Pokie Surf app, Pokie Surf mobile app, and all related platforms operated under the Pokie Surf brand.

1. Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the personal gaming account registered by the User on the Pokie Surf Login platform.
• "Services" refers to all gaming, entertainment, and related services provided through Pokie Surf casino, including the Pokie Surf app and Pokie Surf mobile app.
• "Website" means all web-based platforms and mobile applications operated under the Pokie Surf Login brand.
• "User Content" means any information, data, or materials submitted by the User through our Services.
• "Real Money Gaming" refers to wagering actual currency on casino games offered by Pokie Surf online casino.
• "Pokie Surf Bonus" means promotional offers, bonuses, free spins, or other incentives provided by the Casino.
• "Responsible Gaming" refers to policies and tools designed to promote safe and controlled gaming practices.

2. Acceptance of Terms

2.1 Agreement to Terms

By registering an account with Pokie Surf Login or accessing any part of our Services, you expressly agree to comply with and be bound by these Terms & Conditions. If you do not agree with any provision of these Terms, you must immediately discontinue use of all Pokie Surf services and close your account.

2.2 Amendments and Updates

Pokie Surf casino reserves the right to modify, amend, or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting to our website. Continued use of the Pokie Surf Login platform after such modifications constitutes your acceptance of the revised Terms. We recommend reviewing this page regularly to stay informed of any updates.

2.3 Additional Policies

These Terms incorporate by reference our Privacy Policy, Responsible Gaming Policy, Bonus Terms & Conditions, and any other supplementary terms applicable to specific Services. All such policies form an integral part of this agreement.

3. Eligibility Requirements

3.1 Age Verification

You must be at least 18 years of age or the legal age of majority in your jurisdiction (whichever is greater) to register for an account or use any Services provided by Pokie Surf online casino. We strictly prohibit underage gambling and reserve the right to request proof of age at any time. Failure to provide adequate verification may result in account suspension or closure.

3.2 Geographic Restrictions

Our Services are intended for users located in Australia. Players from jurisdictions where online gambling is prohibited or restricted are not permitted to create an account or use Pokie Surf Login services. It is your responsibility to ensure compliance with local laws and regulations.

3.3 Capacity to Contract

By creating an account, you represent and warrant that you:

• Are legally capable of entering into binding contracts
• Are not prohibited from accessing gaming services by any authority
• Are acting on your own behalf and not as an agent or representative of any third party
• Have not been previously excluded or self-excluded from any gambling service
• Are not subject to any bankruptcy proceedings or financial restrictions that would prevent you from fulfilling obligations under these Terms

4. Account Registration and Management

4.1 Account Creation

To access real money gaming on the Pokie Surf Login platform, you must complete the registration process by providing accurate, current, and complete information as requested. You are permitted to hold only one account with Pokie Surf casino. Multiple accounts opened by the same person or household are strictly prohibited.

4.2 Account Information Accuracy

You agree to provide truthful and accurate information during registration, including but not limited to:

• Full legal name as it appears on official identification
• Current residential address
• Valid email address
• Date of birth
• Contact telephone number
• Payment method details

You must promptly update your account information if any changes occur. Pokie Surf Login reserves the right to verify the accuracy of information provided and may request supporting documentation at any time.

4.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including username and password. You must:

• Choose a strong, unique password for your Pokie Surf Login account
• Not share your account credentials with any third party
• Immediately notify us of any unauthorized access or security breach
• Log out from your account after each session, especially when using shared or public devices

Pokie Surf casino is not liable for any losses resulting from unauthorized account access due to your failure to maintain adequate security measures.

4.4 Account Verification (KYC)

As part of our regulatory compliance and anti-money laundering obligations, Pokie Surf online casino requires all users to complete identity verification ("Know Your Customer" or KYC procedures). You may be required to submit:

• Government-issued photo identification (passport, driver's license, national ID card)
• Proof of address (utility bill, bank statement, government correspondence)
• Payment method verification (credit card images, bank statements)
• Source of funds documentation for large transactions

Failure to complete verification within a reasonable timeframe may result in account restrictions, including limitations on deposits, withdrawals, or access to certain features of the Pokie Surf app.

5. Deposits and Payments

5.1 Making Deposits

To play for real money on Pokie Surf casino, you must fund your account using one of our approved payment methods. All deposits are subject to minimum and maximum limits as displayed on our banking page. You may only use payment methods registered in your own name.

5.2 Payment Methods

Pokie Surf Login accepts various payment methods, which may include:

• Credit and debit cards (Visa, Mastercard)
• E-wallets and digital payment solutions
• Bank transfers
• Cryptocurrency options (where available)
• Prepaid cards and vouchers

Payment method availability may vary based on your location and account status. Processing times and fees may apply depending on the selected method.

5.3 Deposit Limits

As part of our commitment to responsible gaming, Pokie Surf Login allows you to set daily, weekly, or monthly deposit limits on your account. Once set, limits cannot be increased immediately but will be subject to a cooling-off period. Decreases to deposit limits take effect immediately.

5.4 Third-Party Payments

You are strictly prohibited from using payment methods belonging to third parties. All deposits must originate from an account or payment method registered in your own name. Violations may result in account suspension, forfeiture of funds, and potential legal action.

6. Withdrawals and Payouts

6.1 Withdrawal Process

You may request withdrawal of your account balance at any time, subject to completion of wagering requirements associated with any active Pokie Surf bonus and successful account verification. Withdrawals are typically processed using the same method used for deposit, unless otherwise agreed.

6.2 Withdrawal Limits and Timeframes

Withdrawal requests are subject to minimum and maximum limits as specified in our banking section. Processing times vary by payment method:

• E-wallets: 0-24 hours
• Credit/Debit cards: 3-5 business days
• Bank transfers: 3-7 business days
• Cryptocurrency: 0-48 hours

Large withdrawal amounts may be subject to additional verification procedures and may be paid in installments as determined by Pokie Surf casino management.

6.3 Verification Requirements

Before processing your first withdrawal, and periodically thereafter, Pokie Surf online casino may require additional verification documents. You must provide requested documentation within 30 days of the request. Failure to do so may result in withdrawal denial and potential account closure.

6.4 Withdrawal Fees

Pokie Surf Login does not charge fees for standard withdrawal requests. However, payment processors or financial institutions may impose their own fees, which are beyond our control. Excessive withdrawal requests may incur administrative fees at our discretion.

7. Bonuses and Promotions

7.1 Bonus Eligibility

Pokie Surf bonus offers, including welcome bonuses, reload bonuses, free spins, and other promotions, are subject to specific terms and conditions outlined in our Bonus Policy. Not all players may be eligible for all promotions. Bonus abuse or fraudulent claiming may result in bonus forfeiture and account termination.

7.2 Wagering Requirements

All bonuses are subject to wagering requirements, which specify the number of times bonus funds must be wagered before withdrawal is permitted. Wagering requirements vary by promotion and are clearly stated in the bonus terms. Different games contribute differently toward meeting wagering requirements.

7.3 Maximum Bet Rules

While an active bonus is in play, you must not exceed the maximum bet limit specified in the bonus terms (typically AUD 5-10 per spin/hand). Violations may result in bonus forfeiture and voiding of associated winnings.

7.4 Bonus Abuse

Pokie Surf casino reserves the right to withhold, cancel, or reclaim any bonus or promotion where we reasonably believe that bonus abuse has occurred. This includes, but is not limited to, irregular playing patterns, syndicate play, use of multiple accounts, or any other behavior deemed to be contrary to the spirit of the promotion.

8. Use of Services

8.1 Permitted Use

You may use Pokie Surf Login services solely for personal entertainment purposes. You agree to use our Services in accordance with these Terms, all applicable laws, and principles of good faith and fair dealing. Commercial use of our platform is strictly prohibited.

8.2 Prohibited Activities

When using the Pokie Surf app or any of our Services, you must not:

• Use automated systems, bots, or software to manipulate games or exploit vulnerabilities
• Collude with other players or engage in any form of cheating
• Engage in money laundering or other illegal financial activities
• Use VPN or proxy services to circumvent geographic restrictions
• Reverse engineer, decompile, or attempt to extract source code from our software
• Interfere with or disrupt the operation of our Services
• Use offensive, abusive, or harassing language in communications
• Attempt to gain unauthorized access to other user accounts or our systems
• Transmit viruses, malware, or other harmful code
• Engage in fraudulent activity of any kind

Violation of these prohibitions may result in immediate account termination, forfeiture of funds, and potential legal action.

8.3 Game Integrity

All games on Pokie Surf online casino utilize certified Random Number Generators (RNG) to ensure fairness and unpredictability of outcomes. We strictly prohibit any attempts to manipulate game outcomes or exploit technical errors. If you discover a malfunction or error, you must immediately report it to our support team and cease playing the affected game.

8.4 Technical Errors and Malfunctions

In the event of a technical error, malfunction, or communication failure that affects game outcome or account balance, Pokie Surf casino reserves the right to void affected gameplay and restore accounts to their correct state. You agree that the Casino's determination of the correct outcome is final.

9. Intellectual Property Rights

9.1 Ownership

All content, materials, software, graphics, logos, and trademarks displayed on the Pokie Surf Login platform are the exclusive property of Pokie Surf casino or our licensors. This includes but is not limited to the Pokie Surf brand, Pokie Surf mobile app design, game content, and all associated intellectual property.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms. This license does not include any right to:

• Reproduce, modify, or create derivative works from our content
• Distribute, transmit, or publicly display our proprietary materials
• Use our content for commercial purposes
• Remove or alter copyright notices or proprietary markings

9.3 Copyright Infringement

If you believe that any content on our platform infringes your intellectual property rights, please contact us immediately with detailed information regarding the alleged infringement.

10. Privacy and Data Protection

10.1 Data Collection and Use

Pokie Surf casino collects, processes, and stores personal information in accordance with our Privacy Policy and applicable data protection laws. By using our Services, you consent to such collection and processing. For detailed information about how we handle your data, please review our Privacy Policy.

10.2 Communications

By creating an account, you consent to receive communications from Pokie Surf Login, including promotional materials, service updates, and important account notifications. You may opt out of marketing communications at any time through your account settings, but you cannot opt out of essential service communications.

10.3 Third-Party Sharing

We may share your information with trusted third-party service providers who assist in operating our platform, processing payments, or complying with regulatory requirements. All such parties are bound by confidentiality obligations consistent with this agreement.

11. Responsible Gaming

11.1 Commitment to Responsible Gaming

Pokie Surf online casino is committed to promoting responsible gaming practices and providing tools to help players maintain control over their gambling activities. We encourage all users to gamble responsibly and within their financial means.

11.2 Self-Assessment and Limits

Through your account settings, you can access various responsible gaming tools, including:

• Deposit limits (daily, weekly, monthly)
• Wagering limits
• Session time limits
• Loss limits
• Reality checks and gaming reminders

11.3 Self-Exclusion

If you feel you need to take a break from gambling, Pokie Surf Login offers self-exclusion options ranging from 24 hours to permanent exclusion. During a self-exclusion period, you will not be able to access your account or receive marketing communications. Self-exclusion cannot be reversed before the chosen period expires.

11.4 Support Resources

If you or someone you know is experiencing gambling-related problems, we encourage seeking help from professional support organizations such as Gambling Help Online (1800 858 858) or Lifeline (13 11 14).

12. Account Closure and Suspension

12.1 Voluntary Closure

You may request closure of your Pokie Surf Login account at any time by contacting customer support. Before closure, you must withdraw any remaining balance. Pokie Surf bonus funds and unredeemed promotional offers will be forfeited upon account closure.

12.2 Suspension by Casino

Pokie Surf casino reserves the right to suspend or terminate your account immediately, without prior notice, if:

• You breach any provision of these Terms & Conditions
• We suspect fraudulent, illegal, or abusive activity
• You provide false or misleading information
• You fail to complete verification procedures
• We are required to do so by law or regulatory authority
• We determine that continued operation of your account poses a risk to the Casino or other users

12.3 Consequences of Termination

Upon account termination, all licenses granted to you will immediately cease. You must discontinue all use of our Services. Any remaining balance may be forfeited if the account was terminated due to breach of Terms. Outstanding debts or obligations will survive termination.

13. Disclaimers and Limitations of Liability

13.1 Service Availability

While we strive to provide uninterrupted service, Pokie Surf online casino does not guarantee that our Services will be available at all times or free from errors, delays, or technical issues. We reserve the right to suspend or discontinue any aspect of our Services for maintenance, updates, or other operational reasons without prior notice.

13.2 "As Is" Basis

Our Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the maximum extent permitted by law, Pokie Surf Login disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

13.3 Limitation of Liability

To the fullest extent permitted by applicable law, Pokie Surf casino, its officers, directors, employees, and affiliates shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Damages resulting from interrupted service or technical malfunctions
• Losses arising from your use or inability to use our Services
• Damages resulting from unauthorized access to your account
• Third-party actions or content

In no event shall our total aggregate liability exceed the amount of deposits made to your account in the six months preceding the claim.

13.4 Gambling Risks

You acknowledge and accept that gambling involves financial risk and that you may lose money. Pokie Surf Login is not responsible for any gambling losses incurred through use of our Services. You agree to gamble responsibly and only with funds you can afford to lose.

14. Indemnification

You agree to indemnify, defend, and hold harmless Pokie Surf casino, its parent companies, subsidiaries, affiliates, partners, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from: (a) your violation of these Terms; (b) your violation of any rights of a third party; (c) your violation of any applicable laws or regulations; (d) your use or misuse of our Services; or (e) any content you submit through our platform.

15. Dispute Resolution

15.1 Internal Complaints Procedure

If you have a complaint or dispute regarding our Services, you should first contact our customer support team, who will attempt to resolve the issue promptly. We will acknowledge receipt of your complaint within 48 hours and aim to provide a substantive response within 10 business days.

15.2 Alternative Dispute Resolution

If a complaint cannot be resolved through our internal procedures, you may refer the matter to an independent Alternative Dispute Resolution (ADR) service. Contact details for approved ADR services are available through our customer support.

15.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia. Any disputes arising from or related to these Terms or your use of Pokie Surf Login services shall be subject to the exclusive jurisdiction of the courts of Australia.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, Bonus Terms, and any other incorporated policies, constitute the entire agreement between you and Pokie Surf casino regarding use of our Services and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

16.3 Waiver

Failure by Pokie Surf online casino to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative of the Casino.

16.4 Assignment

You may not assign or transfer these Terms or your account to any third party without our prior written consent. Pokie Surf Login may assign or transfer these Terms or any rights or obligations hereunder to any affiliate or successor entity without restriction.

16.5 Force Majeure

Pokie Surf casino shall not be liable for any failure to perform obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, network infrastructure failures, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

16.6 Language

These Terms are written in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

17. Contact Information